DOA Policy (Dead on Arrival)

Fall Shipping:  As temperatures get colder, shipping speed is very important regardless of how well an item is packaged or if a heat pack is used.  USPS may be cheaper for some services, so please compare cost, time, and choose what is best for you.  UPS Ground is at cost based on your zone, and UPS 2nd Day Air/UPS Next Day Air Saver is up to 35% off retail price based on your zone.  The heaviest item in your shipment controls the price, which already combines shipping.

While I only ship out healthy fish and plants, shipping is stressful, and even the best fish and plants can die during transit.  Please choose a shipping speed that fits your budget and is appropriate for the item you are ordering.

DOA policy assumes shipments will be ON TIME.  

Fish, Shrimp, Plecos, Snails

Any shipping 2 days or less in transit receives a full refund, or a reshipment at my cost.  

 

Plants:

Must pick guaranteed delivery in 2 days or less to make any DOA claim.

1-2 Days Shipping: 100% refund on plants and shipping.

3+ Days, no DOA coverage.

 

Photos must be taken within 3 hours of shipment arrival in an unopened bag and sent to pwillysfishemporium@gmail.com. If you want fish/plants reshipped or added to a future order in place of a refund, please email me to arrange this.

Shipping

Next Day Air Saver UPS: Ships Mon-Thurs. Can also ship Fri with Sat delivery fee paid. (Must email first)

2nd Day Air: Ships Mon-Weds and Thursday with Sat delivery fee paid.

UPS Ground 1-5+ days: Ships Mon-Weds. when estimated delivery is Friday or earlier.  If it is in transit for more than 2 days, it must be shipped by Tuesday, and if it is 4-5 days, it must be shipped Monday.

USPS Priority: Monday-Weds and Saturday.  Other selected days may be used if the item is projected to have a normal delivery date not on a Sunday.  Ex: Items taking 3 days will not be shipped Thursday.  

I do not ship under 25 or above 90 degrees.  Items will be held until temperature criteria are met for both of our locations.

 

Please see the About Page for multiple pair purchases and find Sales/Promotions for discounts and how to order.